Coronavirus (COVID-19) update

Last updated: 11th May 2020

Whilst the COVID-19 outbreak continues to impact us all, we are making changes to the way we practice to protect patients and staff. We request all patients comply with the following.

Please do not book an appointment if:

  1. You are currently suffering with diagnosed COVID-19
  2. You are currently displaying symptoms which suggest you might have COVID-19 even if this has not been medically confirmed.
  3. You have been in contact with anyone diagnosed with COVID-19 in the last 14 days.
  4. You have received a letter from the NHS advising that you are in a high vulnerability group and that you should be shielding.

Please carefully balance the risks of venturing out for your appointment against the benefits you might gain from receiving osteopathic treatment if:

  1. You are in a higher risk group such as those over 70.
  2. You suffer any less severe but nonetheless chronic health condition or you take any kind of medication which might place you at extra risk compared to the healthy population.

Chaperones

Whilst we encourage patients to attend with a friend or relative for support, we currently prefer patients to attend alone in order to minimise foot-fall, optimising in-clinic distancing as far as possible. This does not prohibit you being accompanied by another person but it is practice policy for all those who enter the clinic to undergo a COVID-19 screening questionnaire including chaperones. If either person is suspected of having COVID-19, treatment will not be able to continue.

In the clinic

In clinic, we are staggering appointments and minimising staff numbers in order to maintain social distancing as much as possible. We have enhanced hygiene measures in place and staff will wear PPE appropriate to current guidelines.

Where possible we are taking patients directly to treatment rooms rather than to the waiting area to minimise contact with others.

To this end, we request that you arrive for your appointment no more than 5 minutes before your treatment time. Should you arrive any earlier please wait outside the building. Do not enter but telephone the practice as it might be possible to see you at that earlier time.

It is preferable for all patients to wear their own masks for the duration of their visit to us. Failure to do so may result in you not receiving treatment. We are presently unable to provide masks to anyone other than staff members.